Terms and Conditions
All Tickets are sold subject to the Conditions and any other rules and regulations referred to herein or that may be applicable to the Festival at any time. Purchase or possession of a wristband constitutes acceptance of the Conditions.
Only customers holding a valid wristband will be admitted to an event. You must retain your wristband on your person at all times during the event.
Your wristband may be invalidated if any part of it is removed, altered or defaced.
The management will not be responsible for any wristband that is lost, stolen or destroyed. It is not always possible to issue duplicate wristbands. If duplicates are issued, a reasonable administration fee may be charged.
If you wish to bring a campervan or caravan you must possess a valid campervan ticket to enter the campsite.
Please see the website for terms relating to tickets for children. Subject to it being stated otherwise in the Conditions or on the event website, it is the responsibility of the supervisor or other adults responsible for a child to determine whether an event is suitable for that child to attend, and none of management, accepts any liability or responsibility in relation to the same.
Tickets are sold subject to the management’s right to alter or vary an advertised event where necessary. Artists and billed attractions are subject to change.
Tickets cannot be exchanged or refunded unless the Festival is cancelled, rescheduled or where there is a material change to it. A ‘material’ change is a change which, in the Management’s reasonable opinion, makes the Festival materially different to the Festival that any purchaser of a ticket could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event shall not be a material alteration.
Where the Festival is cancelled, rescheduled and you cannot or do not wish to attend the rescheduled Festival or where there is a material change to the Event, You will be entitled to claim a refund. Liability for the cancellation, rescheduling of the Festival, or for material changes to the Festival, will be limited to the face value of the ticket purchased. Personal arrangements including travel, subsistence, hospitality and accommodation relating to the Festival which have been arranged by you are at your own risk and the management shall not be liable for any loss of enjoyment or wasted expenditure beyond the ticket face value. In order to claim your refund for a cancellation, please apply in writing to Solas Festival, 74 Norse Rd, Glasgow, G14 9EF enclosing your booking details (a) within 3 months after the original proposed date of the Festival for a cancelled or rescheduled Festival, or (b) as soon as possible for an event which has been materially changed. The management and/or the point of sale will not make any refund if tickets and/or the relevant notification are not received by the point of purchase within the above timeframes. Refunds will only be made to the person who purchased the Tickets.
You may not re-sell or transfer a ticket if prohibited by law.
Tickets are personal revocable licences and shall (together with any wristbands) at all times remain the property of the management and subject to the Terms & Conditions. Tickets obtained in breach of the Conditions shall be null and void and the management may refuse admission to or eject You from the venue. Any person seeking to use a void ticket in order to gain or provide entry to an event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non refundable.
The Management reserves the right to refuse you entry to and/or eject you from the Festival (and may take appropriate action to enforce this right) in reasonable circumstances including without limitation for health and safety or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the Festival; if You use or display threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if, in the management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if you fail, when required, to produce proof of identity or age; if you breach the Conditions; or if tour wristband is void. No refunds will be given to you if you are refused entry or ejected due to your own behaviour.
If before or during the Festival You have a complaint in relation to the Festival, please contact a steward promptly since complaints are very difficult to deal with after the event.
The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Festival is strictly forbidden. You shall not bring any such equipment to the Festival. Any recording or transmitting equipment (including professional cameras), unauthorised recordings, tapes, films or similar items may be confiscated and/or destroyed by the management. Any recording made of an event in breach of these Terms and Conditions and/or any of the Conditions shall belong to the management and you agree to assign any and all rights in the recording to the management. Notwithstanding anything else in the Conditions, the management shall not be liable for any loss, theft or damage to confiscated items.
By attending an event, you give your express consent to your actual or simulated likeness to be included for no fee within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the universe.
The management reserves the right to conduct security searches and confiscate any item which in the opinion of the management may cause danger or disruption to other persons at the Festival or is one of the items not permitted in the Venue as listed in any of the Conditions. The following types of items may not be brought into any venue: laser pens; fireworks or flame and/or smoke devices; animals (except special assistance dogs); bottles, or glass containers; any item which the management considers could be used as a weapon (including sharp or pointed objects such as knives); illegal substances and other intoxicating substances whether legal or not. Alcohol may only be consumed in public bars and other authorised areas. Smoking is strictly prohibited except in designated smoking areas. The management reserves the right to eject any person found smoking in prohibited areas within venues, without refund.
You must comply with any and all instructions given to you by the management and/or all venue stewards and staff and with all venue regulations. The management reserves the right to restrict access to parts of any venue.
You must not leave any bags or other items of personal property unattended. Any personal possessions or other items (including without limitation clothing, wallets and mobile telephones), which are found shall only be retained by the Festival for a limited time following their discovery. Please contact the Festival as soon as possible to collect any items left at the Festival which belong to you. You may be required to show reasonable proof of identification and ownership upon collection. Except to the extent that management is required or permitted by law to do otherwise, personal information provided by you to management will only be used in accordance with the General Data Protection Regulation 2018 and any consents given by you in relation to your personal information.
You agree that the management will not be liable for any loss, injury or damage to any person or property unless caused by fraud or gross negligence.
Nothing in the Conditions seeks to exclude or limit any liability of the management for death or personal injury caused by its negligence, fraud or any other type of liability which cannot by law be excluded or limited.
For the purposes of the Conditions, “Force Majeure” means any cause beyond Management’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to You for failure to perform any obligation under the or any other Conditions to the extent that the failure is caused by Force Majeure.
To the fullest extent permissible in law, the management shall be entitled to assign all and any of its rights and obligations under the Conditions, provided that Your rights are not adversely affected.
If any provision of the Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of the Conditions valid or enforceable.
If the management delays or fails to enforce any of the Conditions it shall not mean that the management has waived its right to do so
Nothing in the Conditions and no action taken by you or the management under the Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between you and the management.
you and management both agree that it has not entered into the Conditions in reliance of, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity by any person other than as expressly set out in the Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.
The Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.
If any dispute arises out of the Conditions, management will attempt to settle it. To this end management shall use its reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties. Although this does not restrict your rights to pursue court proceedings, if management is unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation. To initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with the STAR Code of Practice and Dispute Resolution Procedure current at the date of referral which sets out the procedure to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement. STAR can be contacted at: PO Box 708, St Leonard’s Place, York, YO1 0GT, telephone: 01904 234737; email: firstname.lastname@example.org web: www.star.org.uk
The Conditions shall be governed by the laws of Scotland and parties agree to submit to the exclusive jurisdiction of the Scottish courts.
“Event” means an event held at the Festival.
“Event Conditions” means any special conditions relating to an Event from time to time.
“Management” means Solas Festival (a charity registered in Scotland, No. SC041434, and a Company Limited by Guarantee, registered in Scotland, No. SC371181.) Registered Office Address: 74 Norse Rd, Glasgow, G14 9EF, its representatives, servants, employees and sub-contractors.
"Terms and Conditions" means these terms and conditions.
“Venue” means the Venue as stated in the Festival Programme.
"Ticket" means wristband for the Festival.
“You” means you as the holder of the Ticket or anybody who in the Management’s reasonable opinion is acting with your authority or permission and "Your" shall be read accordingly.